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Error Code 1001–1004 Error Code 500 Error Code 502 Guest Agent Not Responding

TLS & Handshake Errors

Error Code 01 Error Code 02 Error Code 03 Error Code 04 Error Code 06 Linux Error 127

Session & Server Errors

Error Code 07 Error Code 08 Error Code 09 Error Code 10 Error Code 11

Connection, Restart & Auth Errors

How to Use the Connection Diagnostic Report in Softdrive Error Code 12 Error Code 13 Error Code 14 Error Code 15 Error Code 18 Error Code 19

Frequently Asked Questions

Connection & Login Issues

“Connecting to your Computer” screen frozen Contact Softdrive Support when selecting my phone Trying to provision a new Cloud PC for a user but… Unable to log into Softdrive Virtual Machine Softdrive screen completely frozen Why does my Softdrive computer lag when screen… Why does my Softdrive screen seem blurry? Saving files takes a long time

Apps & Performance

Bluebeam acting slow Bluebeam instability on the Softdrive machine Limited functionality Local Internet troubleshooting checklist Microsoft Teams audio issues Ultrawide monitor not working with Softdrive Cloud PC showing a different time Cloud PC showing the wrong time

System, Hardware & Errors

Softdrive VM – Hardware requirements Softstream – Collect logs Update Cloud PC owner Fix Softdrive Client outdated issues Getting an “Abrupt Disconnect” error How do I fix Error 2? Removing lingering keyboard layouts Change Windows screen orientation

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Release Notes

4.X

v4.6.0 Released: March 2026 v4.7.0 Released: May 2026 v4.8.0 Released: July 2026 v4.9.0 Released: August 2026 v4.10.0 Released: September 2026 v4.11.0 Release: October 2026

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Error Codes and Connection Failures

Error Codes and Connection Failures (33)

Error Code 14 - UserProcessTermination
Error Code 15 - UserAuthenticationFailure
Error Code 18 - Server is unreachable
Error Code 19 - ConnectionFailed
Error Code 21 - ConnectionTimedOut
Error: "Guest agent is not responding: Guest agent not available for now"
Handshake & Session Setup Errors
Linux Softdrive Client Log Collection
Softstream Error Code 6 Caused by Chroma Subsampling 4:4:4
Troubleshooting Computer Power Actions

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