Overview
This article explains how to collect client-side diagnostic logs from your local computer and submit them to Softdrive Support. These logs capture how your device is interacting with the Softdrive service and are critical for diagnosing connection and client issues. Collecting and sharing only the relevant log files ensures you remain in full control of what leaves your environment.
Applies To
- Ubuntu
- Debian
- IGEL
- Softdrive Launcher
Procedure
Open Terminal
Enter following command to copy the log files to your documents folder
cp -r /tmp/softdrive/ ~/Documents/
- Zip the folder using command below and email the zipped folder to support.
zip -r ~/Documents/softdrive.zip ~/Documents/softdrive
Related Articles
Windows Softdrive Client Log Collection
MacOS Softdrive Client Log Collection