Error Code 15 - UserAuthenticationFailure

Modified on Fri, 30 May at 10:52 AM



CAUSES: 

- This error happens when user is not correctly authenticated. 

- When it is a user that will start using Softdrive but did not activate the softdrive account by clicking on the email received.



Resolution: 

- Logout from every Microsoft account in the computer. Login in a browser.  

- Make sure you click on the softdrive activation email sent for new users.