The error "Guest agent is not responding: Guest agent not available for now" indicates that the agent is not available due to a current process going on. This error is usually fixed by:
1. Retry the action the user is performing
2. If the issue persists, then reboot the VM as a fallback recovery step
If the issue persists , please open a support ticket by emailing support@softdrive.co. Be sure to include as many details as possible — such as screenshots, exact error messages, and the steps you took before the issue occurred.