Contact Softdrive Support' when selecting my phone for 2-Factor Authentication?

Modified on Mon, 14 Jul at 8:38 AM

Issue: When selecting your phone for 2-Factor Authentication, you receive a message instructing you to contact Softdrive support.

Cause: This can happen if multiple instances of Softdrive are running simultaneously, which may cause authentication conflicts.

Solution:

  1. Close extra Softdrive sessions

    • Open your Task Manager (Ctrl + Shift + Esc on Windows) and check for multiple instances of Softdrive.

    • Close all Softdrive processes.

  2. Try logging in again

    • After closing all extra sessions, restart Softdrive and attempt 2-Factor Authentication again.

If the issue persists, contact Softdrive Support for further assistance.