Cloud PC/Virtual Machine Showing the Wrong Time

Overview

This article covers why a Softdrive PC may display the wrong time and how to fix it. Time sync issues can cause authentication failures, MFA errors, and login problems if left unresolved.

Procedure

1. Manually Adjust the Time Zone:

   • Right-click on the clock in the taskbar.
   • Select "Adjust date/time".
   • Change the time zone to the correct setting.

2. IT Admin Adjustment (NTP Server Fix):

   • Your IT admin can adjust the Network Time Protocol (NTP) server to ensure accurate synchronization.
   • Softdrive machines sync with our hypervisor until NTP takes over.
   • A sample command to manually sync the time is

     w32tm /config /manualpeerlist:time.windows.com /syncfromflags:manual /reliable:yes /update
     

If the issue persists, contact your IT team or support@softdrive.co for further assistance.