March 2026
TABLE OF CONTENTS
- CEO Message
- Product and Platform
- Customer Success and Enablement
CEO Message
Driving the Next Era of Cloud-Native VDI
To our customers — thank you.
We’re grateful for the trust you’ve placed in us and for the role you’ve played in shaping a better virtual desktop platform. Your partnership allows us to invest deeply in the product and continue raising the standard for what modern cloud VDI should deliver. You are not simply using a service. You are building your growth strategy on top of it. That responsibility is not lost on us.
Across the industry, legacy VDI platforms are becoming heavier, more complex, and increasingly tied to broader ecosystem lock-in. Rising licensing costs, layered architectures, and dependency on large enterprise stacks are limiting flexibility at the very moment organizations need more agility.
We’re building Softdrive differently.
Over the past year, we've continued advancing our Softstream protocol, redesigned Softnet to be simpler, and made Softvirt significantly more robust for enterprise scale. Our objective is clear: deliver a cloud desktop experience that feels fast, easy to manage, and seamless for end users. Virtual Desktops should not feel like a compromise. It should feel like progress.
As you plan for growth, re-architect workloads, or evaluate new ways to improve performance and control cost, I encourage you to reach out directly. We would value the opportunity to hear your business objectives and discuss how Softdrive can help you achieve them.
Finally, as I’ve shared with every partner. We welcome your roadmap input. The strongest platforms are built in partnership. Your feedback directly shapes our priorities and helps us continue improving with clarity and purpose.
Product and Platform
Expanding GPU Performance Tiers on Softdrive
Softdrive environments today commonly run on OCI A10 GPU shapes, delivering strong performance for BIM, visualization, engineering applications, and other high-performance knowledge workloads. As customer projects continue to grow in complexity — larger models, higher concurrency, GPU rendering, and emerging AI-assisted workflows — Softdrive is expanding our validated GPU infrastructure portfolio to include OCI L40 and upcoming A100-80 GPU tiers.
These new tiers are designed to give customers greater performance headroom while maintaining the simplicity, scalability, and reliability expected from Softdrive environments.
Why GPU Performance Tiers Are Expanding
Across many industries, project requirements are increasing rapidly. Engineering teams are working with larger datasets, more detailed models, and increasingly complex collaboration workflows. At the same time, GPU-accelerated applications, real-time rendering, and AI-assisted tools are becoming a standard part of many professional environments.
To support these evolving workloads, Softdrive continues to validate and introduce higher-performance infrastructure options that allow customers to scale compute resources as their projects grow.
OCI L40 GPU Tier
The OCI L40 GPU platform represents a significant performance upgrade over the A10 generation.
These systems deliver:
• Higher CUDA core counts
• Larger GPU memory capacity
• Improved ray tracing and rendering performance
• Stronger AI and machine learning acceleration
• Higher CPU core availability and expanded system RAM ceilings
For customers, this translates into:
• Smoother navigation of large models
• Faster rendering and export cycles
• More consistent frame delivery under heavy workloads
• Improved performance during peak collaboration periods
The L40 tier is designed to support organizations that are beginning to push the limits of standard GPU environments while maintaining efficient user density.
Future A100-80 GPU Tier
Looking ahead, Softdrive is also planning validation of OCI A100-80 GPU shapes for ultra-high-performance workloads.
These systems are designed for the most demanding use cases, including:
• Large-scale simulation workloads
• GPU-accelerated rendering pipelines
• AI-augmented engineering workflows
• Extremely large visualization datasets
With up to 80GB of high-bandwidth GPU memory per GPU, these environments provide substantial compute capacity for teams operating at the highest levels of performance demand.
Early Access Validation
Softdrive has already begun Early Access validation with select customers, actively benchmarking performance, user density, and real-world workload behavior across these new GPU platforms.
This validation process ensures that new infrastructure tiers meet the same standards of reliability and production readiness customers expect from Softdrive environments.
Planning for Future Workloads
If your team is approaching performance limits on existing A10 GPU tiers, or planning initiatives involving larger datasets, GPU rendering, or AI-driven workflows, we recommend connecting with your Softdrive Customer Success Manager to discuss upgrade pathways and early access availability.
Softdrive remains committed to delivering scalable GPU infrastructure that grows alongside your projects — without requiring workstation rebuilds or disruptive migrations.
Template Pre-Flight Validation for Faster, Cleaner Image Builds
One of the most common friction points across enterprise VDI deployments is image finalization, particularly when running Sysprep during template sealing. Failures at this stage can occur due to hidden configuration issues, security software conflicts, lingering user profiles, or misconfigured services.
These problems often appear late in the build process, after administrators have already invested significant time installing applications, configuring policies, and preparing the template environment.
To help address this challenge, Softdrive is introducing Template Pre-Flight Validation within Customer VM Management.
This capability scans templates before they are saved and sealed, helping administrators proactively identify conditions that commonly lead to Sysprep failures or unstable golden images.
Why Pre-Flight Validation Matters
Golden image reliability is critical to maintaining stable VDI environments. When template issues go undetected, administrators may encounter:
Failed Sysprep runs during image sealing
Deployment delays while rebuilding templates
Post-deployment instability across user sessions
Increased troubleshooting time for IT teams
By identifying potential problems before the template is finalized, Pre-Flight Validation helps reduce rebuild cycles and accelerate image deployment.
What the Pre-Flight Validation Tool Checks
The Pre-Flight validation process performs a series of automated checks designed to detect common configuration issues, including:
• Known Sysprep blockers and Windows misconfigurations
• Installed security agents or software patterns that commonly interfere with image generalization
• User profile artifacts that can cause post-deployment conflicts
• Service and Windows configuration states that may lead to unstable golden images
When issues are detected, administrators receive clear remediation guidance to resolve them before continuing the image finalization process.
Integrated Into the Template Workflow
Pre-Flight Validation is integrated directly into the Customer VM Management template workflow, allowing administrators to run validation checks as part of the template preparation process.
The tool can also optionally initiate or validate Sysprep execution, ensuring the template is properly prepared before it is saved as a deployable golden image.
Faster, More Reliable Image Deployment
The goal of Template Pre-Flight Validation is simple: help teams build production-ready templates correctly the first time.
By identifying configuration issues earlier in the process, Softdrive helps administrators:
Reduce template rebuild cycles
Minimize troubleshooting sessions
Accelerate deployment timelines
Deliver more stable virtual desktop environments
As Softdrive continues expanding our Customer VM Management capabilities, tools like Pre-Flight Validation help streamline the operational workflows required to run enterprise-scale VDI environments.
Enhanced Event Visibility and Reporting in Softnet
Softnet is the central console VDI administrators rely on to manage and monitor their Softdrive environments. To provide greater operational visibility, Softdrive is introducing significant improvements to observability and administrative reporting within Softnet.
These enhancements focus on delivering clearer insight into environment activity, helping administrators troubleshoot issues faster and better understand how their environments are being used.
Unified Global Event Log
At the center of these improvements is a new global event log that consolidates multiple types of platform activity into a single, centralized timeline.
Administrators will now be able to view:
• User session activity
• System-generated platform events
• Error messages and alerts
• Platform-level notifications
By bringing these events together into one view, administrators can quickly understand what is happening within their environment without needing to navigate across multiple management screens.
This unified visibility significantly simplifies troubleshooting workflows and helps reduce time spent correlating events across different areas of the platform.
Advanced Filtering for Faster Troubleshooting
To help administrators isolate issues more quickly, the event system now includes advanced filtering capabilities.
Teams can filter events based on criteria such as:
• Desktop pool
• Event type
• Session activity
• System notifications
These filters allow administrators to quickly narrow their troubleshooting scope when investigating issues such as login failures, session instability, or unexpected system behavior.
By identifying patterns more quickly, administrators can move from problem detection to root cause analysis much faster.
New Administrative Reporting Interface
In addition to the enhanced event system, Softdrive is introducing a new reporting interface within Softnet.
This interface provides improved visibility into operational activity across the environment, including:
• User login history and activity patterns
• Desktop pool utilization and usage trends
• System health indicators
These insights help administrators maintain better operational awareness across their environments and support long-term planning.
Better Visibility for Proactive Environment Management
The goal of these Softnet enhancements is to provide administrators with the tools needed to monitor, troubleshoot, and manage their environments more effectively.
With improved observability and reporting, teams can:
• Reduce troubleshooting time
• Identify environment issues earlier
• Monitor system health more effectively
• Support better capacity planning and operational oversight
As Softdrive continues to evolve the Softnet platform, these improvements represent another step toward providing administrators with clearer insight into their infrastructure and greater control over their VDI environments.
Customer Success and Enablement
A Note from Customer Success
Hello everyone,
My name is Mark Kennedy, and I recently joined Softdrive as the Director of Customer Success. I’m excited to be working with our customers to ensure you achieve your business outcomes and realize maximum value from the Softdrive platform.
My role focuses on partnering with you at a strategic level — understanding your objectives, helping you get the most out of Softdrive, and ensuring the platform continues to support your broader IT and corporate strategy.
Improving the Administrator Support Experience
As part of our commitment to customer success, we are making a continued investment in improving the resources available on the Softdrive support site.
Our goal is simple: make it easier for administrators to quickly find the information they need when managing their environments.
Recent improvements include:
• Clearer documentation for common administrative tasks
• Expanded troubleshooting guides for common platform issues
• More practical configuration examples for administrators
• Improved navigation to help teams locate resources faster
These improvements are designed to help administrators resolve issues more efficiently and spend less time searching for answers.
Enhanced Error Code Documentation
One recent update focuses on improving our error code documentation.
Error messages are often the starting point for troubleshooting, so we’ve expanded this documentation to provide:
• Better context around specific error conditions
• Clearer explanations of why an error occurs
• Step-by-step troubleshooting guidance depending on the scenario
These updates aim to reduce friction during troubleshooting and help administrators move from error detection to resolution more quickly.
View the updated documentation →
Need Help? Our Support Team Is Ready
If you ever need hands-on assistance, you can file a support request through the Softdrive Support Portal, where our Support Engineers are ready to help investigate and resolve issues.
Looking Ahead
I’m looking forward to partnering with many of you in the months ahead. If you have feedback, ideas, or questions about how Softdrive can better support your organization, please don’t hesitate to reach out.
Our goal is to ensure Softdrive continues to support your long-term IT and business strategy, while providing a platform that is easy to operate and scale.