Error 500 - Internal Error / The authentication method is not enabled for this organization

Overview

An Internal Error (error codes: 500) indicates a general issue on the Softdrive web server, or more commonly, with one of our third-party providers, in this specific case with Microsoft. These errors are treated as high priority and are typically resolved within an hour of detection.

Common Causes

Error Code 500 is usually triggered by one or more of the following:

• This is an internal issue from our servers to our providers which rarely happens

Troubleshoot

If you encounter this error, please open a support ticket by emailing support@softdrive.co. Be sure to include as many details as possible — such as screenshots, exact error messages, and the steps you took before the issue occurred.  These errors are treated as high priority and are typically resolved within an hour of detection. 

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