Overview
Error Code 07 (ServerException) indicates that the remote desktop server encountered an unexpected and uncategorized error while processing the connection.
This error represents an internal server-side exception that does not fall into a specific known failure category.
In many cases, the issue is temporary and may resolve by retrying the connection.
Common Causes
Error Code 07 (ServerException) may be triggered by one or more of the following:
Temporary instability in the remote desktop server
Unexpected internal server-side exception
Short-lived service interruption
Backend processes restarting or recovering
This issue is server-side and is not caused by client configuration or local network settings.
Troubleshooting
Things to do when this happens:
Retry the connection
The issue may be temporary and resolve when reconnecting.Wait a few minutes and try again
If backend services are restarting or recovering, the issue may clear shortly.
If the issue continues to occur, please contact Softdrive Support so the issue can be investigated.
When opening a support ticket, include as much detail as possible:
Exact error code shown (Error Code 07 – ServerException)
Timestamp of when the error occurred
Cloud PC name and organization
Screenshots of the error message
Steps taken just before the error occurred
Email: support@softdrive.co
Providing detailed information helps the Softdrive engineering team investigate and resolve server-side exceptions.