Overview
This article describes recommended allowlisting configurations for Endpoint Detection and Response (EDR) and antivirus software when using Softdrive.
Improper endpoint security configuration can interfere with Softdrive connectivity, streaming performance, or session stability.
For Softdrive components, we recommend configuring Endpoint Detection and Response (EDR) or antivirus software to verify the digital signatures of Softdrive processes instead of relying only on process-name allowlisting.
Many enterprise EDR platforms support certificate-based allowlisting, which is a more secure and reliable method of trusting signed applications.
Applies To
- Softdrive Client installations
- Softdrive Cloud Desktops
- EDR / Antivirus software
- Corporate security environments
Prerequisites
- Administrative access to the EDR or antivirus platform
- Access to the local computer or Softdrive Cloud Desktop
- Ability to configure allowlists or exclusions
Procedure
1. Configure Allowlisting for the Softdrive Client (Local Computer)
If security software is installed on the local computer running the Softdrive Client, configure allowlisting for the following directories and processes.
Directories
%localappdata%\Programs\softdrive-launcher
%appdata%\softdrive-launcherProcesses
CrashHandler.exe
SendMessageToMailSlot.exe
SoftdriveClient.exe
Softdrive.exe2. Configure Allowlisting for the Softdrive Server (Cloud Desktop)
If security software is installed on the Softdrive Cloud Desktop, configure allowlisting for the following directories and processes.
Directories
Softdrive Server
C:\SoftdriveQEMU Guest Agent
C:\Program Files\Qemu-gaProcesses
Softdrive Server
CrashHandler.exe
SendMessageToMailSlot.exe
SendMessageToServer.exe
SoftdriveServer.exe
SoftdriveServerUser.exe
SoftdriveService.exeQEMU Guest Agent
Please note that qemu-ga.exe is not currently signed by Softdrive.
qemu-ga.exeExpected Result
Softdrive components are trusted by the endpoint security software and are able to operate normally without interruption, blocking, or degraded performance.
Troubleshooting
- Verify the configured directories and process names exactly match the installed paths
- Confirm the EDR policy has been applied successfully to the device
- Check whether the security software is blocking UDP traffic or terminating Softdrive processes
- Review EDR logs for detections related to Softdrive components
- Test temporarily disabling endpoint protection to confirm the issue is security-related
If issues persist, contact support@softdrive.co and provide:
- The EDR or antivirus platform in use
- Description of the observed behavior
- Relevant security logs or detections