Overview

To ensure proper functionality of the Softdrive platform, we recommend configuring your endpoint detection and response (EDR) or antivirus solution to trust Softdrive components.

Where possible, Softdrive strongly recommends using digital certificate–based allowlisting instead of relying only on process-name rules. Many enterprise-grade EDR solutions support verifying the digital signatures of trusted applications, which provides a more secure and reliable approach.

Applies To

• Softdrive Client
• Softdrive Cloud Desktops
• EDR / Antivirus Platforms
• Corporate Security Environments

Prerequisites

• Administrative access to the EDR or antivirus solution
• Ability to configure allowlists or exclusions
• Access to the local computer or Softdrive Cloud Desktop

Procedure

Softdrive Client / Local Computer

If security software is installed on the local computer where the Softdrive launcher is running, allowlist the following directories and processes to prevent interference with connectivity and session stability.

Allowlisted Directories

%localappdata%\Programs\softdrive-launcher
%appdata%\softdrive-launcher

Allowlisted Processes

CrashHandler.exe
SendMessageToMailSlot.exe
SoftdriveClient.exe
Softdrive.exe

Softdrive Server / Softdrive Cloud Desktop

If security software is installed on Softdrive Cloud Desktops, allowlist the following directories and processes to ensure reliable communication between the virtual desktop and the Softdrive platform.

Allowlisted Directories

Softdrive Server

C:\Softdrive

QEMU Guest Agent

C:\Program Files\Qemu-ga

Allowlisted Processes

Softdrive Server

CrashHandler.exe
SendMessageToMailSlot.exe
SendMessageToServer.exe
SoftdriveServer.exe
SoftdriveServerUser.exe
SoftdriveService.exe

QEMU Guest Agent

qemu-ga.exe

Expected Result

Softdrive components operate normally without being blocked, interrupted, or degraded by endpoint security software.

Troubleshooting

• Verify exclusions were applied successfully
• Ensure processes and directories match the installed paths exactly
• Review EDR logs for blocked or quarantined Softdrive components
• Temporarily disable endpoint protection for testing if needed
• If issues persist, contact support@softdrive.co