Endpoint Detection and Response (EDR) and Anti-Virus allow listing

To ensure proper functionality of the Softdrive platform, we recommend configuring your endpoint detection and response (EDR) or antivirus solution to trust Softdrive components. Where possible, Softdrive strongly recommends using digital certificate–based allowlisting instead of based only on process names. Many enterprise-grade EDR solutions support verifying the digital signatures of trusted applications, which provides a more secure and resilient approach than name-based rules.

Softdrive Client / Local Computer

If security software is installed on the local computer where the Softdrive Desktop launcher is running, allowlist the following directories and processes to prevent interference with client connectivity and session stability.

Allowlisted Directories

%localappdata%\Programs\softdrive-launcher
%appdata%\softdrive-launcher

Allowlisted Processes

CrashHandler.exe
SendMessageToMailSlot.exe
SoftdriveClient.exe
Softdrive.exe

Softdrive Server / Softdrive Cloud Desktop

If security software is installed on Softdrive Cloud Desktops, allowlist the directories and processes below to ensure reliable communication between the virtual desktop and the Softdrive platform.

Allowlisted Directories

Softdrive Server

C:\Softdrive

QEMU Guest Agent

C:\Program Files\Qemu-ga

Allowlisted Processes

Softdrive Server

CrashHandler.exe
SendMessageToMailSlot.exe
SendMessageToServer.exe
SoftdriveServer.exe
SoftdriveServerUser.exe
SoftdriveService.exe

qemu-agent

qemu-ga.exe