This article describes recommended allowlisting configurations for Endpoint Detection and Response (EDR) and antivirus software when using Softdrive.
Index
Overview
Recommendation
For Softdrive components, we recommend configuring Endpoint Detection and Response (EDR) or antivirus software to verify the digital signatures of Softdrive processes rather than relying solely on process name allowlisting.
Many enterprise EDR platforms support certificate-based allowlisting, which provides a more secure and reliable method of trusting signed applications.
For Softdrive components, we recommend configuring Endpoint Detection and Response (EDR) or antivirus software to verify the digital signatures of Softdrive processes rather than relying solely on process name allowlisting.
Many enterprise EDR platforms support certificate-based allowlisting, which provides a more secure and reliable method of trusting signed applications.
Softdrive Client / Local Computer
If you are running security software on your local computer where the Softdrive Client is installed, please allowlist the following directories and processes.
Directories
%localappdata%\Programs\softdrive-launcher %appdata%\softdrive-launcher
Processes
CrashHandler.exe SendMessageToMailSlot.exe SoftdriveClient.exe Softdrive.exe
Softdrive Server / Softdrive Cloud Desktop
If you are running security software on your Softdrive Cloud Desktops, please allowlist the following directories and processes.
Directories
Softdrive Server
C:\Softdrive
QEMU Guest Agent
C:\Program Files\Qemu-ga
Processes
Softdrive Server
CrashHandler.exe SendMessageToMailSlot.exe SendMessageToServer.exe SoftdriveServer.exe SoftdriveServerUser.exe SoftdriveService.exe
QEMU Guest Agent
Important
Please note that qemu-ga is not currently signed by Softdrive.
Please note that qemu-ga is not currently signed by Softdrive.
qemu-ga.exe
Support
If you continue experiencing issues related to endpoint security software interfering with Softdrive components, please contact Softdrive Support.
Please include:
- The security software being used (EDR / Antivirus)
- A description of the behavior observed
- Any relevant security logs if available
Contact Softdrive Support:
support@softdrive.co