Overview

You can report issues to the Softdrive Support team using multiple methods, including directly from the Softdrive overlay, through the web support portal, or by email.

Providing detailed information about the issue helps the Softdrive team diagnose and resolve problems more efficiently.

Applies To

• Softdrive Virtual Machines
• Softdrive Overlay
• Softdrive Launcher
• Users reporting issues or bugs

Prerequisites

• Active Softdrive session
• Internet connection
• Access to the Softdrive overlay or support portal

Procedure

Method 1: Report an Issue from the Softdrive Overlay

• Click the Softdrive Desktop Icon
• Select:

  Report a bug

• A support ticket form will open automatically

Method 2: Submit a Ticket via the Web Portal

• Open:
   https://support.softdrive.co/support/tickets/new 
• Complete the support form with as much detail as possible

Method 3: Contact Support by Email

• Email:
  support@softdrive.co

Providing Additional Details

To help the Softdrive Support team resolve your issue faster, include the following information whenever possible:

• Screenshots or Videos
  Attach visual evidence of the issue if available.
• Machine Name
  This can be found in both the Dashboard and the Softdrive Desktop Application.
• What You Were Doing
  Describe what was happening when the issue occurred (for example: using a specific application, switching monitors, reconnecting, etc.).
• Error Messages
  Include exact wording or screenshots of any errors shown.
• Steps Already Tried
  Mention any troubleshooting steps already performed.

Providing detailed information helps the Softdrive team identify and resolve issues more efficiently.

Expected Result

The issue is successfully submitted to Softdrive Support with enough information for troubleshooting and investigation.

Troubleshooting

• Ensure the Softdrive overlay is visible before attempting to use “Report a bug”
• Verify internet connectivity if the support portal does not load
• Attach screenshots before submitting the ticket when possible
• If support emails bounce or fail, use the web portal instead