'Contact Softdrive Support' when selecting my phone for 2-Factor Authentication?

Issue: When selecting your phone for 2-Factor Authentication, you receive a message instructing you to contact Softdrive support.

Cause: This can happen if multiple instances of Softdrive are running simultaneously, which may cause authentication conflicts.

Solution:

1. Close extra Softdrive sessions

   • Open your Task Manager (Ctrl + Shift + Esc on Windows) and check for multiple instances of Softdrive.

   • Close all Softdrive processes.

2. Try logging in again

   • After closing all extra sessions, restart Softdrive and attempt 2-Factor Authentication again.

If the issue persists, contact Softdrive Support for further assistance.