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Overview

 Error Code 11 (TCPConnectionFailed) indicates that the Softdrive client was unable to establish the required TCP connection to the remote computer. 

 This means the device could not initiate a successful connection to the remote PC, typically because the PC is offline or the required server process is not running. 

Applies To

• Softdrive Platform
• Softstream Client
• Cloud PCs

Symptoms

• Error Code 11 – TCPConnectionFailed displayed when connecting
• Connection fails immediately
• Unable to reach the remote computer

Possible Causes

• The remote PC is powered off or not reachable
• SoftdriveServer.exe is not running on the remote PC
• The remote PC is stuck during startup, restart, or updates
• Firewall or network rules blocking required TCP traffic
• Temporary connectivity issue between client and remote PC

 This issue is typically related to remote PC availability or TCP reachability. 

Resolution

1. Confirm the remote PC is online
   • Verify the Cloud PC is powered on in the Softdrive dashboard
   • If offline, start the machine
2. Verify SoftdriveServer.exe is running
   • Check that SoftdriveServer.exe is active on the remote PC
   • If not running, start the process and retry
3. Allow time for system processes
   • If the PC is restarting or updating, wait a few minutes
4. Use the Troubleshoot option
   • Log in to the Softdrive dashboard
   • Select your computer
   • Click Troubleshoot

Validation / Expected Result

• The Cloud PC is reachable and online
• The connection is established successfully
• The session launches without TCP errors

Troubleshooting Notes

• This error is most commonly caused by the Cloud PC being offline
• If SoftdriveServer.exe is not running, connections will fail
• Network restrictions may block TCP connectivity

Escalation

 If the issue persists, contact Softdrive Support and include the following: 

• Error code: Error Code 11 – TCPConnectionFailed
• Date and time of occurrence
• Cloud PC name and organization
• Screenshot of the error message
• Whether the Cloud PC shows as online or offline

 Email: support@softdrive.co