Overview
Error Code 11 (TCPConnectionFailed) indicates that the Softdrive client was unable to establish the required TCP connection to the remote computer.
This means the device could not initiate a successful connection to the remote PC, which typically happens when the remote PC is offline or the required server process is not running.
Common Causes
Error Code 11 (TCPConnectionFailed) is usually triggered by one or more of the following:
The remote PC is powered off or not reachable
SoftdriveServer.exe is not running on the remote PC
The remote PC is stuck during startup, restart, or updates
Firewall or network rules blocking required TCP traffic
Temporary connectivity issue between the client and remote PC
This issue is typically related to remote PC availability or TCP reachability.
Troubleshooting
Things to do when this happens:
Confirm the remote PC is online
Verify the Cloud PC is powered on and available in the Softdrive dashboard.Confirm SoftdriveServer.exe is running
Ensure SoftdriveServer.exe is running on the remote PC. If it is not running, start it and retry the connection.Retry after a short wait
If the remote PC is restarting or finishing updates, wait a few minutes and try again.Use the Troubleshoot option
If this issue started suddenly on a machine that previously worked, use the Troubleshoot button available in the Softdrive dashboard.
If the issue persists after confirming the PC is online and SoftdriveServer.exe is running, please contact Softdrive Support.
When opening a support ticket, include as much detail as possible:
Exact error code shown (Error Code 11 – TCPConnectionFailed)
Timestamp of when the error occurred
Cloud PC name and organization
Screenshots of the error message
Whether the Cloud PC shows as online/offline in the dashboard
Email: support@softdrive.co
Providing these details helps the Softdrive team quickly determine whether the issue is related to PC availability, server process health, or TCP reachability.