Overview
Error Code 09 (SessionSettingsTimeout) indicates that the Softdrive server never received the session settings required to complete the connection.
This means the client was able to initiate a connection to the remote computer, but the session configuration negotiation did not complete successfully.
This error is commonly related to network quality or interruptions during session setup.
Common Causes
Error Code 09 (SessionSettingsTimeout) is usually triggered by one or more of the following:
Poor or unstable internet connection
Packet loss or high latency during session setup
Temporary network interruptions
Network congestion affecting real-time traffic
This issue is most often related to network reliability rather than client or server configuration.
Troubleshooting
Things to do when this happens:
Check your internet connection quality
Ensure your connection is stable with minimal packet loss. If possible, use a wired connection.Retry the connection
Temporary network conditions may improve after a short wait.Use the Troubleshoot option
If this issue started suddenly on a network where Softdrive previously worked, use the Troubleshoot button available in the Softdrive dashboard.Try a different network
Connecting from another network (such as a mobile hotspot) can help confirm whether the issue is network-related.
If the issue persists after improving network conditions, please contact Softdrive Support.
When opening a support ticket, include as much detail as possible:
Exact error code shown (Error Code 09 – SessionSettingsTimeout)
Timestamp of when the error occurred
Network type (home, corporate, VPN, hotspot)
Screenshots of the error message
Any noticeable network issues at the time of the error
Email: support@softdrive.co
Providing network context helps the Softdrive team quickly identify and resolve session configuration issues.