Overview
Error Code 13 (ServerRestart) indicates that the Softdrive server component running on the remote computer is currently restarting.
This occurs when SoftdriveServer.exe on the remote PC is restarting as part of normal operation, maintenance, or recovery.
While the server process is restarting, new connections cannot be accepted.
Common Causes
Error Code 13 (ServerRestart) is usually triggered by one or more of the following:
SoftdriveServer.exe restarting on the remote PC
Remote PC reboot or system update in progress
Automatic recovery or service restart
Administrative action on the remote PC
This behavior is expected during restarts and is not an error condition.
What to Do
Things to know when this message appears:
Wait a few minutes and try again
Once the server process finishes restarting, the connection should succeed normally.Avoid repeated rapid connection attempts
Allow time for the restart to complete before retrying.
If the message persists for an extended period, please contact Softdrive Support.
When opening a support ticket, include as much detail as possible:
Exact error code shown (Error Code 13 – ServerRestart)
Timestamp of when the message appeared
Cloud PC name and organization
How long the message persisted before retrying
Email: support@softdrive.co
Providing timing and system details helps the Softdrive team verify whether the restart behavior is expected or requires investigation.