Overview
Error Code 10 (OtherClientConnected) indicates that another client device has connected to the same remote computer, which caused the current session to end.
This message is not an error. It is a standard informational message delivered through the Softdrive error mechanism to explain a special session exit scenario.
When a second device connects to the same remote PC using the same account, the existing session is disconnected to allow the new connection.
Common Causes
This message is expected in the following scenarios:
Logging into the same Softdrive account from another device
Connecting to the same Cloud PC from a second location
Reconnecting from a new device while an existing session is active
This behavior is by design and helps ensure session integrity.
What to Do
Things to know when this message appears:
No action is required
If you intentionally connected from another device, this message can be safely ignored.Confirm which device should remain connected
Only one active session per Cloud PC is allowed unless multiple streams are explicitly enabled.
If this message appears unexpectedly and you did not initiate another connection, please contact Softdrive Support.
When opening a support ticket, include as much detail as possible:
Exact message shown (Error Code 10 – OtherClientConnected)
Timestamp of when the session ended
Cloud PC name and organization
Devices involved in the connection
Email: support@softdrive.co
Providing session details helps the Softdrive team verify whether the disconnect was expected or requires investigation.