Overview
Error Code 06 (ClientException) indicates that the Softdrive client encountered an unexpected and uncategorized error during operation.
This error does not map to a specific known failure category and usually represents an internal client-side exception.
In many cases, the error is temporary and may resolve by retrying the connection.
Common Causes
Error Code 06 (ClientException) may be triggered by one or more of the following:
Temporary client-side instability
Unexpected internal exception in the Softdrive client
Interruption during client startup or connection process
Conflicts with other applications or system resources
This issue is typically not caused by network configuration or firewall rules.
Troubleshooting
Things to do when this happens:
Retry the connection
In many cases, the error is transient and resolves when reconnecting.Restart the Softdrive client
Close the client completely and reopen it before trying again.Restart your device
Rebooting the local device can clear temporary system or application conflicts.
If the issue continues to occur, please contact Softdrive Support so the issue can be investigated.
When opening a support ticket, include as much detail as possible:
Exact error code shown (Error Code 06 – ClientException)
Timestamp of when the error occurred
Client version and operating system
Screenshots of the error message
Steps taken just before the error occurred
Email: support@softdrive.co
Providing detailed information allows the Softdrive team to investigate and identify the root cause.
The client encountered an unexpected error
The remote desktop client encountered an unexpected and uncategorized error.
Please open a support ticket and the Softdrive team will investigate.
You can try connecting again.