Overview
An "Abrupt Disconnect" error typically indicates a network-related issue affecting your connection to the Softdrive virtual machine.
These interruptions are usually caused by unstable internet connections, hardware issues, or network infrastructure problems.
Applies To
- Softdrive Virtual Machines
- Softstream Client
- End Users experiencing connection drops
Prerequisites
- Active Softdrive session
- Access to your local network and device settings
- Ability to run network tests
Procedure
- Check Network Quality
- Run an online packet loss test
- If you are outside North America, use the "1080p game stream" preset
- Set the test duration as high as possible and select a server close to your region
- Identify Your Work Environment
- Determine whether you are working from home or from an office environment
- If in an office, consider whether multiple users are sharing the same network
- Check Connection Type
- Verify whether you are using WiFi or a wired connection
- If using WiFi, switch to a wired Ethernet connection for better stability
Expected Result
Network stability improves and abrupt disconnections are reduced or eliminated.
Troubleshooting
If the issue persists after completing the steps above:
- Restart your modem and router
- Update or reinstall your network drivers
- Test using a different network (e.g., hotspot)
- Collect packet loss test results and environment details
- Contact support@softdrive.co and provide the collected information