The Softdrive computer runs fine while running a heavy application, but immediately starts lagging when screen sharing. Why is this happening and how can I fix it?

Answer: The issue is that your local hardware is not powerful enough to run video conferencing, screen sharing, other applications and Softdrive. Please try the solutions below:

1. On your local PC, turn off all idle applications other than your video conferencing and Softdrive.

2. Run the meeting on Softdrive. Our GPU utilization is generally better than all video conferencing tools

3. If no to #1 above, try reducing FPS to less than 30 and Visual quality to 1%.

4. If neither of the above work, enable YUV444 which forces the local PC to use CPU as the decoder. This will help free up GPU.