Error Message: Packet Loss >10% / Bad Internet Connection
Solution:
If you're experiencing network connectivity issues (indicated by the flashing red Wi-Fi notification in Softdrive), try the following steps:
Adjust Quality Settings:
- Click the Softdrive Overlay/Menu and go to Quality Settings.
- Set both Min and Max Quality Settings to 1%.
- Ensure all other settings are set to "Auto" (selected checkboxes will appear white).
Modify Frame Rate (if needed):
- If the issue persists, uncheck "Max Frame Rate" and manually set it to 30 frames per second.
Check CPU Usage:
- Open Task Manager and check your CPU usage.
- If it's above 80-90%, your system may not have enough resources to run Softdrive efficiently.
- Try quitting Softdrive, closing other open programs, and then restarting Softdrive.
Optimize Network Connection:
- If possible, connect your workstation directly to your router via Ethernet.
- Restart your router and try again.
Use Built-in Troubleshooting Tools:
- Click Troubleshoot or Reboot on the Web Dashboard.
- For step-by-step instructions, refer to the Softdrive Onboarding Document.
Restart Your Local Computer:
- As a final step, restart your computer and try launching Softdrive again.
If the issue persists, please reach out to Softdrive Support support@softdrive.co for further assistance.