Microsoft Teams audio is having some issues, showing the audio is turned off when it is not. Microphone seems to work but I cannot hear anyone.

Issue: You are unable to hear audio in Microsoft Teams, even though the microphone appears to be working.

Solution: The issue may be caused by the application crashing. Contact Softdrive support, and they will check the logs to determine if the issue is related to audio. To help speed up troubleshooting, provide Softdrive support with the following information:

1. Does the audio work sometimes?

   • When did it last work?

2. Connection Status

   • Are you seeing the "Attempting to reconnect, please wait..." popup?

   • Does the session go directly to the launcher when disconnected?

3. Audio Device Testing

   • Do you have access to different audio devices to test? It does not need to be a permanent setup.

   • Try using a USB-connected audio device rather than an audio jack, as USB devices are treated separately from the computer’s hardware.

   • If possible, test the same audio device on a different computer.

4. Other Application Issues

   • Are you experiencing audio issues in other applications, such as YouTube?

5. Disable Other Audio Devices (Temporary Test)

   • Disable all audio devices and try using Softdrive.

   • To do this, right-click the audio icon on the right of the taskbar, go to Sounds, and then disable all devices under the Playback and Recording tabs.

   • Note which devices need to be re-enabled afterward to avoid confusion.