Overview

Some users may experience an issue where the Windows Snipping Tool is not functioning properly inside a Softdrive virtual machine.

This issue is typically related to the active encoder configuration used by the Softdrive client.

Applies To

• Softdrive Virtual Machines
• Windows 10 / Windows 11
• Users experiencing Snipping Tool issues

Prerequisites

• Active Softdrive session
• Access to the Softdrive overlay menu
• Permission to modify Softdrive settings

Procedure

1. Open Advanced Settings
   • Open the Softdrive overlay menu
   • Select Advanced Settings
     
     
     
     
2. Create a New View Setting
   • Click ADD to create a new configuration profile
   • Name the new profile (example: View1)
3. Change Encoder Type
   • Set Encoder Type to:

     Software (Beta)

     
     
     
     

4. Apply the Configuration
   • Click APPLY
   • The configuration window will close automatically
     
     
     
5. Enable the New View Setting
   • Open the Softdrive menu again
   • Select Quick Settings
   • Choose the newly created profile (example: View1)
     
     
     
     
6. Verify the Setting Persists
   • Ensure the new profile remains selected each time you connect to Softdrive
   • 
     

Expected Result

The Windows Snipping Tool functions normally inside the Softdrive virtual machine after switching to the Software encoder profile.

Troubleshooting

• Ensure the new view setting is selected after reconnecting
• Restart the Softdrive session after applying changes
• Verify the encoder type is set to Software (Beta)
• If the issue persists, test creating a second custom profile
• Contact support@softdrive.co if the problem continues