Getting hardware hash info for Autopilot configuration

Overview

This article explains how to retrieve the Windows Autopilot hardware hash from a Softdrive Computer. This is required for enrolling devices into Microsoft Intune / Entra Autopilot for automated provisioning and policy assignment.

Applies To

• Softdrive Platform
• Softnet Portal
• Windows 10 / Windows 11 Guest Operating Systems
• Microsoft Intune / Entra Autopilot

Prerequisites

• Access to the Softnet Portal or local administrator access to the Softdrive Computer
• Target computer is powered on and accessible
• Device is prepared appropriately if being used for a template (see considerations below)

Key Considerations

• The computer should be Sysprep-ready (no user personalization) if it will be used as a reusable template
• For golden templates, collect the hardware hash before running Sysprep
• After generating the hash, upload it to:
  Microsoft Intune → Devices → Windows Enrollment → Devices → Import

Method 1: Retrieve Hardware Hash from the Softnet Portal

Step 1: Log in to Softnet

1. Open a browser
2. Navigate to:
   http://softnet.softdrive.co/
3. Sign in with your credentials

Step 2: Navigate to Computers

1. Select Computers
2. Locate and select the target computer

Step 3: Request Autopilot Information

1. Open the computer details page
2. Select Request Autopilot info

Step 4: Download the Hardware Hash

1. Navigate to Computer Actions
2. Locate the completed request
3. Click Download

This will download a file containing the hardware hash and device identifiers.

Method 2: Retrieve Hardware Hash from the Softdrive Computer (PowerShell)

Step 1: Open PowerShell as Administrator

Run the following command inside the Softdrive Computer:

Install-Script -Name Get-WindowsAutoPilotInfo -Force
Get-WindowsAutoPilotInfo.ps1 -OutputFile AutoPilotHWID.csv

Step 2: Export the File

• The script generates a CSV file containing the hardware hash
• Save or transfer this file for upload into Intune

Validation / Expected Result

• A CSV file is generated containing:
  • Hardware hash
  • Device serial number
  • Hardware identifiers
• The file can be successfully uploaded into Microsoft Intune for Autopilot enrollment

Troubleshooting

• Ensure PowerShell is run as Administrator
• Confirm internet access to install the script module
• If the request fails in Softnet:
  • Refresh the page
  • Retry the request
  • Confirm the computer is in a healthy state

If the issue persists, contact Softdrive Support.

Best Practices

• Collect hardware hash immediately after initial deployment for template workflows
• Avoid collecting hardware hash after domain join or heavy customization
• Maintain consistent template preparation steps for repeatable deployments