Unable to Download or Log into Microsoft Account After Softdrive Reset Windows Password

This issue is caused by a Trusted Platform Module (TPM) error.

1. Check with Your Team

   • If anyone else on your team is experiencing the same issue, inform Softdrive Support and CC your IT manager.

2. IT Assistance May Be Required

   • This issue may require deskside support from your IT team to resolve.

For further assistance, contact support@softdrive.co.