Unable to Download or Log into Microsoft Account After Softdrive Reset Windows Password

Modified on Tue, 25 Feb at 2:08 PM

This issue is caused by a Trusted Platform Module (TPM) error.

  1. Check with Your Team

    • If anyone else on your team is experiencing the same issue, inform Softdrive Support and CC your IT manager.
  2. IT Assistance May Be Required

    • This issue may require deskside support from your IT team to resolve.


For further assistance, contact [email protected].


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article