Issue Summary
Some users may experience a problem where the sniptool is not working on their Softdrive Windows machine.
Solution
Solution is to change the settings with the following steps.
1) Go to Softdrive menu and choose "Advanced Settings"
2) In the pop up window click on "ADD" in order to create new settings.
3) Name your new view setting as you want, for example "View1"
4) In Encoder type choose "Software"(Beta)
5) Once Name and Encoder type are set, click on APPLY and the window will close.
6) Go back to the Softdrive Menu and choose QucikSettings. In the that menu you will find the View Settings just created, in this case "View1".
7) Please make sure every time you access Softdrive, the Vew1 view setting is enabled.