If you're experiencing issues connecting to your Softdrive PC, follow these steps to troubleshoot and resolve the issue.
Step 1: Check If Your Softdrive PC Is Shut Off
- Open the Softdrive Web Dashboard.
- Go to the Computer section and choose the computer.
- On the computer overview page you will have a "Quick actions" Section.
- If you see the option that says "Power On" that means your computer is off. Just turn it on.
This process can also be done from the softdrive APP
- Open the Softdrive App on your local machine.
- Navigate to your Softdrive PC profile.
- Click "Power On" to start your Softdrive PC.
Step 2: If Your Softdrive PC Is "Up" But Not Working
In this case Softdrive offers a Troubleshoot function that will fix most of the common issues:
- Open the Softdrive Web Dashboard.
- Go to the Computer section and choose the computer.
- On the computer overview page you will have a "Troubleshoot" button.
- It is advised to perform this action at least 2 or 3 times to see results.
Step 3: If your softdrive PC is not accessible.
If your softdrive machine is not accessible it is advised to do a reboot. This process will help to fix many possible issues.
Reboot from the Web Dashboard
- Open the Softdrive Web Dashboard.
- Go to the Computer section and choose the computer.
- On the computer overview page you will have a "Quick actions" Section.
- You can then click "Reboot" to open up the desktop application.
- If for any reason it does not work, you can press "Force Reboot"
Step 4: No able to claim machine or not accessible
If your softdrive machine is not accessible or it is not able to be claimed, a process to troubleshoot is to "reassign" the softdrive machine, this process will refresh the reassignments and confirm it is available for the intended user.
Reboot from the Web Dashboard
- Open the Softdrive Web Dashboard.
- Go to the Computer section and choose the computer.
- Click On the user assigned section.
- In the window that pops up click Reassign.
