Troubleshooting - Steps

If you're experiencing issues connecting to your Softdrive PC, follow these steps to troubleshoot and resolve the issue.

Step 1: Check If Your Softdrive PC Is Shut Off

1. Open the Softdrive Web Dashboard.
2. Look under the "Status" section to see if your Softdrive PC is Up or Down.

Step 2: If Your Softdrive PC Is "Up" But Not Working

1. Click the “Preview” button from the dashboard.
2. If you see an error or the screen does not load properly, click the "Troubleshoot" button.
3. Follow any on-screen instructions to attempt an automatic fix.

Step 3: Restarting Your Softdrive PC

If you accidentally shut down your Softdrive PC using the Windows shutdown option, you can restart it using one of the following methods:

Option 1: Power On from the Softdrive App

1. Open the Softdrive App on your local machine.
2. Navigate to your Softdrive PC profile.
3. Click "Power On" to start your Softdrive PC.

Option 2: Power On from the Web Dashboard

1. Go to the Softdrive Web Dashboard.
2. Locate your Softdrive PC under your profile.
3. Click the "Turn On" button to restart it.

Step 4: Rebooting Your Softdrive PC

If you accidentally shut down your Softdrive PC using the Windows shutdown option, you can restart it.

Reboot from the Web Dashboard

1. Go to the Softdrive Web Dashboard.
2. Locate your Softdrive PC under your profile.
3. Click the "Reboot" button to restart it.
4. You can then click "Launch" to open up the desktop application.