Getting an "Abrupt Disconnect" error every few minutes.

Issue: You are experiencing frequent "Abrupt Disconnect" errors, which may indicate a network-related problem.

Possible Causes:

• Poor internet connection.

• Laptop’s network card intermittently disconnecting.

• Issues with the router or internet service provider.

Troubleshooting Steps: Before contacting Softdrive support, gather the following information:

1. Check Network Quality

   • Run an online packet loss test.

   • If you are outside North America, run a packet loss test using the "1080p game stream" preset.

   • Set the test duration as high as possible and use a server located near your region.

2. Work Environment

   • Inform Softdrive support if you are working from home or in an office with other users.

3. Connection Type

   • Are you using WiFi?

   • If so, try switching to a wired Ethernet connection for improved stability.

If the issue persists after these steps, contact Softdrive support for further assistance.