Answer: It could be due to a poor internet connection - or it could also be something like the laptop's network card is intermittently disconnecting, an issue with the router or an issue with the internet service provider.
Before contacting Softdrive support, please have this information ready:
Check the quality settings/ run an online packet loss test. If a non-North American user - run a packet loss test with the "1080p game stream" preset and then set the duration as high as possible with the server located wherever the user is
Let Softdrive support know if you're working from home or at an office with other users
Are you on WIFI? If so, is it possible to connect using an ethernet cable?
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