Overview
Client vs Server Errors help distinguish whether a Softdrive connection issue originates from the local client device or from the remote desktop server (Cloud PC).
Understanding the difference helps users take the correct troubleshooting steps and allows support teams to identify the issue source more efficiently.
Applies To
- Softdrive Virtual Machines
- Softstream Client
- Users troubleshooting connection or session issues
Client Errors
Client errors occur when the issue originates from the user’s local computer or the Softdrive client application itself.
Characteristics
- Error occurs before or during session setup
- Often device-specific or temporary
- May resolve after restarting or reinstalling the client
Common Examples
- Error Code 06 – ClientException
Unexpected or uncategorized client-side error - Installation or dependency-related issues
Server Errors
Server errors occur when the issue originates from the remote desktop server or Softdrive backend infrastructure.
Characteristics
- Error occurs after connection initiation
- Usually not dependent on the local device
- May impact multiple users or sessions simultaneously
Common Examples
- Error Code 07 – ServerException
Unexpected or uncategorized server-side error - Temporary backend instability or service interruptions
Recommended Actions
| Error Type | Recommended Action |
|---|---|
| Client Error | Retry the connection, restart the Softdrive client or local computer, and reinstall the client if necessary |
| Server Error | Wait a few minutes and retry the session. Contact support if the issue persists |
General Troubleshooting Guidance
- Retry the connection at least once before escalating
- Restart the Softdrive application if the issue appears client-related
- Verify network connectivity and VPN behavior
- Check whether other users are experiencing similar issues
Validation / Expected Result
Users can identify whether the issue is client-side or server-side and apply the correct troubleshooting steps before escalating to support.
Troubleshooting Notes
- Client-side issues are usually isolated to a single device or installation
- Server-side issues may impact multiple users simultaneously
- Temporary backend maintenance may produce server-side errors briefly
- Network instability can sometimes mimic either client or server failures
Escalation
If the issue persists, contact Softdrive Support and include the following:
- Error code displayed
- Date and time of occurrence
- Network type (home, corporate, VPN, hotspot)
- Cloud PC name and organization
- Screenshot of the error message
Email: support@softdrive.co