Overview

If you receive the message:

 “SoftDrive Client version is outdated. Please restart SoftDrive to automatically update to the latest version.” 

This indicates that the local Softdrive client did not update successfully and requires a restart or reinstall.

Applies To

• Softdrive Client
• Windows devices
• Users unable to update the Softdrive application automatically

Prerequisites

• Administrator access to the local computer
• Internet access to download the latest Softdrive installer
• Permission to uninstall and reinstall applications

Procedure

1. Terminate Softdrive via Task Manager
   • Press Ctrl + Shift + Esc to open Task Manager
   • Locate SoftDrive in the running processes list
   • Right-click and select End Task
   • Relaunch SoftDrive and verify whether the issue is resolved
2. Uninstall and Reinstall SoftDrive
   • Ensure SoftDrive is fully closed before uninstalling
   • Open:

     Control Panel → Programs → Uninstall a Program

   • Select SoftDrive and uninstall it
   • Download the latest version from:
      https://www.softdrive.co/download 
   • Install the latest version and launch the application again

Expected Result

The Softdrive client updates successfully and launches without showing the outdated version message.

Troubleshooting

• Ensure all Softdrive processes are fully closed before reinstalling
• Restart the computer after uninstalling if installation issues persist
• Verify internet access when downloading the installer
• Temporarily disable antivirus or EDR software if installation is blocked
• If the issue continues, contact support@softdrive.co